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STAN

AI-powered support assistant providing contextual help, troubleshooting, and step-by-step tutorials.

Key Features​

Contextual Help​

Understands your current page and provides relevant assistance. STAN knows where you are in the platform and tailors responses to your current task.

Troubleshooting​

Diagnoses common issues and suggests solutions. Describe what's not working, and STAN will help identify the root cause and provide fixes.

Code Examples​

Provides code snippets for common tasks. Whether you need to connect to a database, call an API, or deploy a model, STAN can provide working code examples.

Interactive Tutorials​

Step-by-step guidance for platform features. STAN can walk you through complex workflows, explaining each step along the way.

Learning Mode​

Explains concepts and best practices. Ask STAN to explain any platform concept, and get clear, detailed explanations.

How to Use STAN​

  1. Click the STAN icon in the bottom-right corner of the platform
  2. Type your question or describe your issue
  3. STAN will analyze your context and provide tailored assistance
  4. Follow suggested steps or ask follow-up questions

Example Questions​

Here are some examples of questions you can ask STAN:

Getting Started​

  • "How do I create my first project?"
  • "What's the difference between workspace volumes and project volumes?"
  • "How do I invite team members to the platform?"

Application Development​

  • "How do I connect my app to PostgreSQL?"
  • "Show me how to deploy a React application"
  • "How do I set environment variables for my app?"

Workflow Automation​

  • "How do I create a workflow that triggers on a schedule?"
  • "Show me how to connect a workflow to an AI model"
  • "How do I pass data between workflow nodes?"

Data Science​

  • "How do I create a JupyterHub workspace?"
  • "Show me how to mount a shared dataset"
  • "How do I deploy a trained model as an API?"

Troubleshooting​

  • "Why is my deployment failing?"
  • "My pod is stuck in CrashLoopBackOff, what should I do?"
  • "How do I debug connection issues to my database?"

Cost Optimization​

  • "How can I reduce my cloud costs?"
  • "Show me how to set up automated scheduling"
  • "What are the top cost-saving recommendations?"

Governance​

  • "How do I create an approval policy?"
  • "What's required to promote to production?"
  • "How do I view audit logs?"

Best Practices​

Be Specific​

The more specific your question, the better STAN can help:

  • Good: "How do I connect my FastAPI app to a PostgreSQL database in the same namespace?"
  • Less helpful: "How do I use databases?"

Provide Context​

Include relevant details about what you're trying to accomplish:

  • "I'm trying to deploy a machine learning model that I trained in JupyterHub. How do I make it available as an API endpoint?"

Ask Follow-Up Questions​

Don't hesitate to ask STAN to clarify or provide more details:

  • "Can you explain that in more detail?"
  • "What does that error message mean?"
  • "Can you show me an example?"

Report Issues​

If STAN provides incorrect or unhelpful information:

  • Use the feedback buttons (thumbs up/down) on responses
  • Describe what was wrong or what you expected
  • This helps improve STAN's responses over time

STAN Capabilities​

Platform Knowledge​

STAN has deep knowledge of:

  • All platform features and capabilities
  • Common use cases and workflows
  • Best practices and patterns
  • Troubleshooting procedures

Code Generation​

STAN can generate code for:

  • API integrations
  • Database connections
  • Workflow configurations
  • Deployment scripts
  • Infrastructure as code

Contextual Awareness​

STAN understands:

  • What page you're currently viewing
  • Your recent actions in the platform
  • Your role and permissions
  • Available resources and integrations

Privacy & Security​

What STAN Can Access​

  • Your current page and context
  • Your role and permissions
  • Platform documentation
  • Common troubleshooting patterns

What STAN Cannot Access​

  • Your application source code (unless you share it)
  • Passwords, API keys, or secrets
  • Private data in your databases
  • Other users' information

Data Handling​

  • Conversations are not stored long-term
  • No sensitive data is logged
  • STAN does not learn from your private data
  • All communication is encrypted

Limitations​

STAN is helpful but has limitations:

Cannot Execute Actions​

STAN can guide you but cannot:

  • Create resources on your behalf
  • Modify your deployments
  • Change platform settings
  • Access your accounts

General AI Limitations​

  • May occasionally provide incorrect information
  • Cannot access real-time data outside the platform
  • May not know about very recent platform updates
  • Cannot replace professional support for critical issues

When to Contact Support​

Contact human support for:

  • Billing and account issues
  • Security incidents
  • Bug reports
  • Feature requests
  • Issues STAN cannot resolve
tip

STAN is available 24/7 and can help with most questions. For complex issues or if STAN's suggestions don't work, you can always reach out to human support.